Our Compass
Lead with Kindness. Assume Positive Intent.
This simple mindset guides how we communicate, solve problems, and show up for clients, guests, vendors, and one another.
How We Show Up
At The Venues at The Factory, our space may be the backdrop, but our values shape every decision, every action, and every wedding or event we bring to life.
These five principles guide how we work, how we treat people, and how we create unforgettable experiences with integrity + heart:
1. We Collaborate with Care
Partnership, not transactions.
Great events are built through collaboration. We listen closely, understand your goals, and work hand-in-hand with clients, team members, and vendors to bring your vision to life with care and intention.
2. Welcome and Hear Everyone
Every story belongs.
Love is love. Pets are family. Traditions matter.
We celebrate every story with openness, warmth, and no assumptions. Our spaces and our team are inclusive by design. We’re proud to be ADA accessible, LGBTQ+ affirming, and culturally curious, so you always feel seen and supported.
3. Adapt and Deliver
Grace under pressure.
Plans change, we’re ready. With adaptable spaces, curated resources, and a grounded, capable team, we meet the moment with calm and confidence. Whatever curveballs come your way, we’re right there with you—steady, responsive, and all in.
4. Radical Transparency
Transparent from day one.
Clarity builds trust. We lead with honest pricing, straightforward communication, and zero fine print. Our couples and clients know exactly what to expect, and we’re proud of that.
5. Your Day, Your Way
Freedom + expert guidance.
You bring the vision; we bring the expertise. We champion creative freedom and personal expression, guiding you through decisions without pushing preferences. Every event should feel unmistakably like you.
Why These Values Matter
They’re not marketing lines, they’re the foundation of how we operate.
They shape how we plan, how we collaborate, how we problem-solve, and how we treat our couples and community.